Find the answer to your candle questions With Sparkling Scents in our FAQ .

FAQ Candles

What are the shipping times for your products?

We take 2-4 days to process your order then 2-3 days to deliver it to you.

Do you ship anywhere in the world?

For the moment we ship to France and Belgium.

Where do we ship your product from?

Our offices are located in Tours, France.

Do you provide product tracking information?

Yes, tracking information is provided automatically when the shipping receipt is generated.

I received a damaged item. What can I do?

We are sorry to hear this. Simply send us an image of the damaged item in question to: email address and we will send you a similar replacement item as quickly as possible.

Where are you located?

We are located in Tours in France

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes shipping may take longer than expected due to carrier delays. You can, however, trace your order and see where it is at any time.

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Where are our products manufactured?

All our candles are made in France